1. Acceptance of Terms
By accessing our website at holdings4j.com, requesting information, or engaging our sales training and consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.
If you do not agree with any provision of these terms, you must not access or use our website or services. Your continued use of our services following the posting of changes constitutes acceptance of those changes.
2. Definitions
For purposes of these Terms, the following definitions apply:
- "4J Holdings," "we," "us," or "our" refers to 4J Holdings LLC, a New Mexico limited liability company
- "Client," "you," or "your" refers to the individual or entity engaging our services
- "Services" refers to sales training, closer coaching, consulting, and related offerings
- "Deliverables" refers to training materials, playbooks, reports, and other work product
- "Intellectual Property" refers to copyrights, trademarks, trade secrets, patents, and proprietary methodologies
- "Confidential Information" refers to non-public business, technical, or financial information disclosed during engagement
3. Description of Services
4J Holdings LLC provides professional sales training, coaching, and consulting services designed to improve sales team performance and revenue outcomes. Our services include but are not limited to:
- Sales Training Programs: Group and individual training sessions covering sales methodology, objection handling, closing techniques, and negotiation skills
- Closer Coaching: One-on-one coaching for sales representatives focused on improving close rates and deal execution
- Sales Leadership Consulting: Advisory services for sales managers and executives on team management, process optimization, and performance management
- Playbook Development: Creation of customized sales playbooks, scripts, objection libraries, and training materials
- CRM and Pipeline Consulting: Design and optimization of sales processes, stage definitions, and pipeline management systems
- Workshops and Intensives: Immersive training experiences for sales teams
Specific services, deliverables, timelines, and pricing will be detailed in individual Statements of Work or Proposals executed between the parties.
4. Eligibility and Account Registration
To use our services, you must:
- Be at least 18 years of age or the legal age of majority in your jurisdiction
- Have the legal capacity to enter into binding contracts
- Provide accurate, current, and complete information during registration
- Maintain the security of any account credentials
- Notify us immediately of any unauthorized access or security breach
We reserve the right to suspend or terminate accounts that violate these terms or provide false information.
5. Scope of Work and Deliverables
The specific scope of services, deliverables, timelines, and milestones will be defined in a written Proposal, Statement of Work (SOW), or Service Agreement executed by both parties. Such documents will be incorporated by reference into these Terms.
Any changes to the scope of work must be requested in writing and approved by both parties through a Change Order or amended SOW. Additional fees may apply for scope changes.
Deliverables will be provided in digital format unless otherwise specified. We reserve the right to deliver materials in formats compatible with standard business software.
6. Client Responsibilities
To ensure successful delivery of services, Client agrees to:
- Provide accurate and complete information about business operations, sales processes, and team capabilities
- Ensure timely access to relevant stakeholders, team members, and subject matter experts
- Participate actively in scheduled sessions, workshops, and coaching calls
- Complete assigned exercises, assessments, and action items between sessions
- Implement recommended processes and provide feedback on effectiveness
- Designate a primary point of contact with decision-making authority
- Provide timely feedback and approvals on deliverables
- Maintain confidentiality of proprietary training materials and methodologies
Failure to meet these responsibilities may impact service outcomes and does not constitute grounds for refund or service credit.
7. Fees, Payment, and Refunds
Fees: Service fees are specified in the applicable Proposal, SOW, or pricing page on our website. All fees are quoted in US Dollars unless otherwise specified.
Payment Terms:
- Payment is due according to the schedule specified in the Proposal or SOW
- Initial deposits may be required to secure engagement dates
- Recurring services are billed monthly or quarterly in advance
- We accept payment via bank transfer, credit card, or other methods as agreed
Late Payments: Payments not received within 15 days of the due date may incur a late fee of 1.5% per month or the maximum allowed by law. Continued non-payment may result in service suspension or termination.
Refund Policy: Due to the nature of professional services and immediate resource allocation upon engagement:
- Deposits are refundable if cancellation occurs more than 14 days before the start date
- Cancellations within 14 days of start date forfeit the deposit
- No refunds for services already rendered or completed milestones
- Refunds for ongoing programs are at our sole discretion based on circumstances
8. Intellectual Property Rights
Our Intellectual Property: 4J Holdings retains all rights, title, and interest in and to:
- Proprietary training methodologies, frameworks, and systems
- Pre-existing templates, tools, and training materials
- Trademarks, service marks, and brand elements
- General sales knowledge, concepts, and approaches not specific to Client
Client License: Upon full payment, Client receives a perpetual, non-exclusive, non-transferable license to use Deliverables for internal business purposes only. This license does not permit resale, distribution, or creation of derivative works for commercial purposes.
Work Product: Custom materials developed specifically for Client (playbooks, scripts specific to Client's business) become Client's property upon full payment, subject to our underlying IP rights in methodology and frameworks.
Feedback: Any feedback, suggestions, or ideas provided to us may be used to improve services without obligation or compensation.
9. Confidentiality and Non-Disclosure
Both parties acknowledge that they may receive Confidential Information from the other party during the engagement. Each party agrees to:
- Maintain strict confidentiality of all Confidential Information
- Use Confidential Information solely for purposes of the engagement
- Not disclose Confidential Information to third parties without prior written consent
- Protect Confidential Information with at least the same degree of care used to protect their own confidential information
- Return or destroy Confidential Information upon termination or request
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully possessed before disclosure; (c) is rightfully received from a third party without restriction; or (d) is required to be disclosed by law or court order.
These obligations survive termination of services for a period of five (5) years.
10. Acceptable Use Policy
When using our website and services, you agree not to:
- Use services for any illegal purpose or in violation of applicable laws
- Harass, abuse, or harm our staff, contractors, or other clients
- Attempt to gain unauthorized access to our systems or data
- Share account credentials or allow unauthorized access to training materials
- Reverse engineer, decompile, or attempt to extract source code from our materials
- Use our trademarks or branding without written permission
- Make false representations about our services or relationship
- Interfere with or disrupt the integrity or performance of our services
Violation of this policy may result in immediate termination of services without refund.
11. Termination and Suspension
By Client: Client may terminate services with written notice as specified in the applicable SOW. Fees for work performed up to the termination date remain due and payable.
By 4J Holdings: We may suspend or terminate services immediately if:
- Client fails to pay fees when due after written notice
- Client breaches these Terms or applicable SOW
- Client's conduct harms our reputation, staff, or other clients
- Continuing services would violate applicable law
Effect of Termination: Upon termination: (a) all licenses granted to Client terminate immediately; (b) Client remains liable for all outstanding fees; (c) each party must return or destroy the other's Confidential Information; and (d) provisions intended to survive termination continue in effect.
12. Disclaimers and Limitations
No Guaranteed Results: While we strive to deliver exceptional training and consulting services, we do not guarantee specific revenue increases, close rate improvements, or other business outcomes. Results depend on numerous factors outside our control, including market conditions, product quality, team execution, and Client's implementation of recommendations.
Not Professional Advice: Our services constitute business consulting and training, not legal, accounting, tax, or investment advice. Clients should consult appropriate professionals for such matters.
Third-Party Services: We are not responsible for the performance, availability, or security of third-party services integrated with or recommended during our engagement.
Service Availability: While we endeavor to maintain consistent service availability, we do not guarantee uninterrupted access to online materials or services.
13. Limitation of Liability
To the fullest extent permitted by applicable law:
Exclusion of Consequential Damages: Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or relating to these Terms or our services.
Liability Cap: Our total cumulative liability arising out of or relating to these Terms or services shall not exceed the total amount paid by Client for services during the three (3) months preceding the claim.
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if advised of the possibility of such damages.
Some jurisdictions do not allow certain liability limitations, so these limitations may not apply to you.
14. Indemnification
Client agrees to indemnify, defend, and hold harmless 4J Holdings LLC, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Client's use of our services in violation of these Terms
- Client's breach of any representation, warranty, or obligation herein
- Content or materials provided by Client for use in training or deliverables
- Client's violation of any third-party rights
- Client's violation of applicable laws or regulations
15. Dispute Resolution
Informal Resolution: Before initiating any formal dispute resolution, the parties agree to attempt to resolve disputes informally through good-faith negotiation. Either party may initiate informal resolution by sending written notice to the other.
Mediation: If informal resolution fails within 30 days, either party may request non-binding mediation administered by a mutually agreed mediator. Costs shall be shared equally.
Arbitration: If mediation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Albuquerque, New Mexico.
Class Action Waiver: To the extent permitted by law, disputes must be brought in the respective party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Injunctive Relief: Either party may seek injunctive or other equitable relief in court to prevent irreparable harm pending arbitration.
16. Governing Law and Jurisdiction
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.
For matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Albuquerque, New Mexico.
17. Contact Information
For questions, concerns, or notices regarding these Terms of Service, please contact us:
4J Holdings LLC
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States
Email: info@holdings4j.com